Direct answers to the most common questions regarding Uploady Premium speeds, download quotas, JDownloader setup, and account policies.
File Storage & Account Limits
How long are uploaded files retained?
Guest uploads stay 3 days after the last download, registered free accounts retain files for 30 days, and Premium accounts preserve files for the active plan duration plus up to 60 days of inactivity.
Are uploaded files private?
Uploady uses direct unindexed links rather than a public directory, but URLs can be shared. For confidential data, encrypt archives locally before uploading. See Is Uploady Safe? →
How does the daily download limit reset?
Premium plans allocate 50–300 GB every 24 hours depending on tier. Track remaining quota directly in your account dashboard. Full calculations in our Daily Download Limit Guide →
Downloads & Technical Troubleshooting
Why is my download stuck or failing?
Check if the file has been deleted, verify active Premium status, and confirm your daily quota hasn't expired. Follow our step-by-step diagnostic sequence in Uploady Not Working Fixes →
Does Uploady support Debrid or multi-hosters?
No. Uploady’s terms explicitly ban credential sharing and Debrid usage. Multi-host providers regularly lose connection; direct Premium accounts are recommended.
Can I use a VPN with Uploady?
Yes. A VPN can resolve poor ISP routing but may occasionally reduce speed. Keep the VPN server location static during an active transfer. See full network guidance in our Troubleshooting Guide →
Why am I getting lower speeds than advertised?
Download speeds depend on your connection routing, geographical distance to the file cluster, and server load. Compare your metrics against our real-world Uploady Speed Test Benchmarks →
Does Uploady support download resuming?
Yes, resumable downloads are officially supported on Premium accounts for both browser and download manager transfers.
Billing & Keys
Do Uploady plans renew automatically?
No. All purchases are one-time payments with zero automatic renewals or recurring charges. Details in our Pricing & Plans Guide →
How do Premium Keys and Resellers work?
Authorized resellers provide digital keys for regional payment methods. Keys can be redeemed immediately via the checkout screen under "Have a premium key?".
Can I get a refund if I am dissatisfied?
Refunds are strictly limited once bandwidth has been consumed or files uploaded, and must be submitted within 24 hours. Read the full Uploady Refund Policy →
How do I connect Uploady to JDownloader 2?
Add uploady.io under Account Manager using your login details. Full visual setup in our JDownloader Configuration Guide →